Whether information source should be provided in the response of voice interaction system?

Yaping Zhang; Ronggang Zhou; Yanyan Sun; Liming Zou; Huiwen Wang; Min Zhao

doi:10.1007/978-3-030-49044-7_21

Whether information source should be provided in the response of voice interaction system?

Yaping Zhang
, Ronggang Zhou^*
, Yanyan Sun
, Liming Zou
, Huiwen Wang
, Min Zhao

^*此作品的通讯作者

经济管理学院

Beihang University
Baidu Inc

科研成果: 书/报告/会议事项章节 › 会议稿件 › 同行评审

摘要

The information source of voice interaction system response may influence users’ affective experience. This research is to get a better understanding of whether information source should be provided in the response of voice interaction system and what types of information source should be used to offer a better affective experience to users. In this study, we explored the effect of three different information source types (no information source, information source from professional organizations, information source from internet users) of voice interaction system’s responses on users’ affective experience from five different application scenarios (music query, news query, health query, travel query, and restaurant query). Three questions, including affection, acceptance and satisfaction, were used to measure users’ affective experience. All quantitative data were collected based on the E-Prime experimental platform and 21 participants took part in this study. The results showed that, as a whole, participants preferred the responses with information sources from professional organizations, while there was no significant difference between information source from internet users and no information source. In different application scenarios, the types of information sources preferred by users were different. In music query, news query, and health query scenarios, it was recommended to consider information source from professional organizations; In travel query and restaurant query scenarios, it was suggested to consider information source from internet users.

源语言	英语
主期刊名	Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
编辑	Don Harris, Wen-Chin Li
出版商	Springer
页	257-269
页数	13
ISBN（印刷版）	9783030490430
DOI	https://doi.org/10.1007/978-3-030-49044-7_21
出版状态	已出版 - 2020
活动	17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, 丹麦期限: 19 7月 2020 → 24 7月 2020

丛书

姓名	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
卷	12186 LNAI
ISSN（印刷版）	0302-9743
ISSN（电子版）	1611-3349

会议

会议	17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
国家/地区	丹麦
市	Copenhagen
时期	19/07/20 → 24/07/20

访问文件

10.1007/978-3-030-49044-7_21

其它文件与链接

链接到 Scopus 的出版物

引用此

Zhang, Y., Zhou, R., Sun, Y., Zou, L., Wang, H., & Zhao, M. (2020). Whether information source should be provided in the response of voice interaction system? 在 D. Harris, & W.-C. Li (版本), Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings (页码 257-269). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); 卷 12186 LNAI). Springer. https://doi.org/10.1007/978-3-030-49044-7_21

Zhang, Yaping ; Zhou, Ronggang ; Sun, Yanyan 等. / Whether information source should be provided in the response of voice interaction system?. Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. 编辑 / Don Harris ; Wen-Chin Li. Springer, 2020. 页码 257-269 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{473bc826bf984796b6caa70bf3dd6200,

title = "Whether information source should be provided in the response of voice interaction system?",

abstract = "The information source of voice interaction system response may influence users{\textquoteright} affective experience. This research is to get a better understanding of whether information source should be provided in the response of voice interaction system and what types of information source should be used to offer a better affective experience to users. In this study, we explored the effect of three different information source types (no information source, information source from professional organizations, information source from internet users) of voice interaction system{\textquoteright}s responses on users{\textquoteright} affective experience from five different application scenarios (music query, news query, health query, travel query, and restaurant query). Three questions, including affection, acceptance and satisfaction, were used to measure users{\textquoteright} affective experience. All quantitative data were collected based on the E-Prime experimental platform and 21 participants took part in this study. The results showed that, as a whole, participants preferred the responses with information sources from professional organizations, while there was no significant difference between information source from internet users and no information source. In different application scenarios, the types of information sources preferred by users were different. In music query, news query, and health query scenarios, it was recommended to consider information source from professional organizations; In travel query and restaurant query scenarios, it was suggested to consider information source from internet users.",

keywords = "Information source, Response of voice interaction system, Users{\textquoteright} affective experience",

author = "Yaping Zhang and Ronggang Zhou and Yanyan Sun and Liming Zou and Huiwen Wang and Min Zhao",

note = "Publisher Copyright: {\textcopyright} Springer Nature Switzerland AG 2020.; 17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 ; Conference date: 19-07-2020 Through 24-07-2020",

year = "2020",

doi = "10.1007/978-3-030-49044-7\_21",

language = "英语",

isbn = "9783030490430",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer",

pages = "257--269",

editor = "Don Harris and Wen-Chin Li",

booktitle = "Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings",

address = "德国",

}

Zhang, Y, Zhou, R, Sun, Y, Zou, L, Wang, H & Zhao, M 2020, Whether information source should be provided in the response of voice interaction system? 在 D Harris & W-C Li (版本), Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 卷 12186 LNAI, Springer, 页码 257-269, 17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, Copenhagen, 丹麦, 19/07/20. https://doi.org/10.1007/978-3-030-49044-7_21

Whether information source should be provided in the response of voice interaction system? / Zhang, Yaping; Zhou, Ronggang; Sun, Yanyan 等.
Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. 编辑 / Don Harris; Wen-Chin Li. Springer, 2020. 页码 257-269 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); 卷 12186 LNAI).