TY - JOUR
T1 - Logical network based customer service management
AU - Huang, Dong Quan
AU - Xu, Zhen Ya
AU - Li, Wei Qin
AU - Xia, Chun He
PY - 2001/8
Y1 - 2001/8
N2 - The concepts and functionalities of customer service management have been analysed. A novel hierarchical representation method of abstract network, logical network, is provided. The structure, attributes and computation of logical network as well as a CSM management model have been studied. An implementation prototype of CSM system is provided. At the underlying layer, CORBA (common object request broker architecture) is used as a supporting environment and for achieving representation, management, update and access of CSM-MIB. At the higher layer, customers are allowed to reassemble the physical network and generate a hierarchical logical network through methods of definition, creating and maintenance. Thereby the functionalities of CSM such as agreement, assignment, performance monitoring and reporting can be implemented.
AB - The concepts and functionalities of customer service management have been analysed. A novel hierarchical representation method of abstract network, logical network, is provided. The structure, attributes and computation of logical network as well as a CSM management model have been studied. An implementation prototype of CSM system is provided. At the underlying layer, CORBA (common object request broker architecture) is used as a supporting environment and for achieving representation, management, update and access of CSM-MIB. At the higher layer, customers are allowed to reassemble the physical network and generate a hierarchical logical network through methods of definition, creating and maintenance. Thereby the functionalities of CSM such as agreement, assignment, performance monitoring and reporting can be implemented.
KW - Customer service management
KW - Distributed networks
KW - Logical network
KW - Management program
KW - Network control program
UR - https://www.scopus.com/pages/publications/0035435340
M3 - 文章
AN - SCOPUS:0035435340
SN - 1001-5965
VL - 27
SP - 465
EP - 468
JO - Beijing Hangkong Hangtian Daxue Xuebao/Journal of Beijing University of Aeronautics and Astronautics
JF - Beijing Hangkong Hangtian Daxue Xuebao/Journal of Beijing University of Aeronautics and Astronautics
IS - 4
ER -