@inproceedings{339fe786406c433dbcb64b4cc2a760e4,
title = "Big Data Oriented Macro-Quality Index Based on Customer Satisfaction Index and PLS-SEM for Manufacturing Industry",
abstract = "The aim of this paper was to develop a novel macro-quality index driven by big quality data regarding the macro-quality management demands of manufacturing enterprises in Industry 4.0. Firstly, the connotation of big data of macro-quality management in manufacturing industry is expounded, which is the collection of the quality data in product lifecycle including the product quality data, process quality data and organizational ability data. Secondly, referring to the customer satisfaction index theory, a new big data oriented macro-quality index computation model based on the partial least square-structural equation modeling(PLS-SEM) theory is proposed, and the partial least square(PLS) is adopted to estimate the path parameters. Finally, a case study of macro-quality situation evaluation for the manufacturing industry of a city in China is presented. The final result shows that the proposed macro-quality index model is applicable and predictable.",
keywords = "PLS-SEM, big data, customer satisfaction index, macro-quality evaluation, macro-quality index",
author = "Tao Li and Yihai He and Chunling Zhu",
note = "Publisher Copyright: {\textcopyright} 2016 IEEE.; 2016 International Conference on Industrial Informatics - Computing Technology, Intelligent Technology, Industrial Information Integration, ICIICII 2016 ; Conference date: 03-12-2016 Through 04-12-2016",
year = "2017",
month = jan,
day = "18",
doi = "10.1109/ICIICII.2016.0052",
language = "英语",
series = "Proceedings - 2016 International Conference on Industrial Informatics - Computing Technology, Intelligent Technology, Industrial Information Integration, ICIICII 2016",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "181--186",
editor = "Wei Chen and Lida Xu and Pan Wang and Lida Xu",
booktitle = "Proceedings - 2016 International Conference on Industrial Informatics - Computing Technology, Intelligent Technology, Industrial Information Integration, ICIICII 2016",
address = "美国",
}