TY - GEN
T1 - Analysis and evaluation of capability elements of logistics enterprise based on customer value
AU - Jia, Wei
AU - Zhang, Mingli
AU - Wang, Bao
PY - 2008
Y1 - 2008
N2 - The competition advantage stems from value creation for customers. Focusing on logistics enterprises, customer value composition are identified and a three-hierarchy framework is presented from a view of creating and delivering superior customer value. It is considered that an enterprise should build three types of competences: external knowledge absorption, business process and relationship marketing capabilities. External knowledge absorption capability decides if a company is able to identify the source of customer value, business process capability reflects the extent of value creation and relationship marketing competence represents the ability of customer value communication and delivery. The multilevel fuzzy synthetic evaluation approach is used to appraise organizational capabilities for customer value creation. The result of our research is help for logistics enterprises to build core capabilities.
AB - The competition advantage stems from value creation for customers. Focusing on logistics enterprises, customer value composition are identified and a three-hierarchy framework is presented from a view of creating and delivering superior customer value. It is considered that an enterprise should build three types of competences: external knowledge absorption, business process and relationship marketing capabilities. External knowledge absorption capability decides if a company is able to identify the source of customer value, business process capability reflects the extent of value creation and relationship marketing competence represents the ability of customer value communication and delivery. The multilevel fuzzy synthetic evaluation approach is used to appraise organizational capabilities for customer value creation. The result of our research is help for logistics enterprises to build core capabilities.
KW - Capability evaluation
KW - Customer value
KW - Customer value composition
KW - Logistics enterprise
UR - https://www.scopus.com/pages/publications/52249100966
U2 - 10.1109/ICSSSM.2008.4598476
DO - 10.1109/ICSSSM.2008.4598476
M3 - 会议稿件
AN - SCOPUS:52249100966
SN - 9781424416721
T3 - 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08
BT - 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08
T2 - 5th International Conference on Service Systems and Service Management, ICSSSM'08
Y2 - 30 June 2008 through 2 July 2008
ER -