@inproceedings{3b3e9db354084e658c8bbfcb690cef23,
title = "A conceptual model of optimizing service system for the 3rdgeneration service innovation",
abstract = "Information and communication technology (ICT) has been influencing on service innovation. The 1stgeneration service innovation has been developed using technologies such as customer database in intranet business information systems. The 2ndgeneration service innovation has been brought by the internet. Now we are in the new information technology era using Internet of things (IoT) or artificial intelligence (AI) such as deep learning. This paper proposes a concept of the 3rdgeneration service innovation, which optimizes service system creating service values for customers.",
keywords = "Internet of things, Optimization, Service innovation, Service system, Value creation",
author = "Michitaka Kosaka and Jing Wang",
note = "Publisher Copyright: {\textcopyright} Springer Nature Singapore Pte Ltd. 2016.; 17th International Symposium on Knowledge and Systems Sciences, KSS 2016 ; Conference date: 04-11-2016 Through 06-11-2016",
year = "2016",
doi = "10.1007/978-981-10-2857-1\_6",
language = "英语",
isbn = "9789811028564",
series = "Communications in Computer and Information Science",
publisher = "Springer Verlag",
pages = "68--81",
editor = "Wuyi Yue and Xijin Tang and Yoshiteru Nakamori and Jian Chen",
booktitle = "Knowledge and Systems Sciences - 17th International Symposium, KSS 2016, Proceedings",
address = "德国",
}