Whether information source should be provided in the response of voice interaction system?

Yaping Zhang; Ronggang Zhou; Yanyan Sun; Liming Zou; Huiwen Wang; Min Zhao

doi:10.1007/978-3-030-49044-7_21

Whether information source should be provided in the response of voice interaction system?

Yaping Zhang
, Ronggang Zhou^*
, Yanyan Sun
, Liming Zou
, Huiwen Wang
, Min Zhao

^*Corresponding author for this work

School of Economics and Management

Beihang University
Baidu Inc

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The information source of voice interaction system response may influence users’ affective experience. This research is to get a better understanding of whether information source should be provided in the response of voice interaction system and what types of information source should be used to offer a better affective experience to users. In this study, we explored the effect of three different information source types (no information source, information source from professional organizations, information source from internet users) of voice interaction system’s responses on users’ affective experience from five different application scenarios (music query, news query, health query, travel query, and restaurant query). Three questions, including affection, acceptance and satisfaction, were used to measure users’ affective experience. All quantitative data were collected based on the E-Prime experimental platform and 21 participants took part in this study. The results showed that, as a whole, participants preferred the responses with information sources from professional organizations, while there was no significant difference between information source from internet users and no information source. In different application scenarios, the types of information sources preferred by users were different. In music query, news query, and health query scenarios, it was recommended to consider information source from professional organizations; In travel query and restaurant query scenarios, it was suggested to consider information source from internet users.

Original language	English
Title of host publication	Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
Editors	Don Harris, Wen-Chin Li
Publisher	Springer
Pages	257-269
Number of pages	13
ISBN (Print)	9783030490430
DOIs	https://doi.org/10.1007/978-3-030-49044-7_21
State	Published - 2020
Event	17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark Duration: 19 Jul 2020 → 24 Jul 2020

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12186 LNAI
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Country/Territory	Denmark
City	Copenhagen
Period	19/07/20 → 24/07/20

Keywords

Information source
Response of voice interaction system
Users’ affective experience

Access to Document

10.1007/978-3-030-49044-7_21

Cite this

Zhang, Y., Zhou, R., Sun, Y., Zou, L., Wang, H., & Zhao, M. (2020). Whether information source should be provided in the response of voice interaction system? In D. Harris, & W.-C. Li (Eds.), Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings (pp. 257-269). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12186 LNAI). Springer. https://doi.org/10.1007/978-3-030-49044-7_21

Zhang, Yaping ; Zhou, Ronggang ; Sun, Yanyan et al. / Whether information source should be provided in the response of voice interaction system?. Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. editor / Don Harris ; Wen-Chin Li. Springer, 2020. pp. 257-269 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{473bc826bf984796b6caa70bf3dd6200,

title = "Whether information source should be provided in the response of voice interaction system?",

abstract = "The information source of voice interaction system response may influence users{\textquoteright} affective experience. This research is to get a better understanding of whether information source should be provided in the response of voice interaction system and what types of information source should be used to offer a better affective experience to users. In this study, we explored the effect of three different information source types (no information source, information source from professional organizations, information source from internet users) of voice interaction system{\textquoteright}s responses on users{\textquoteright} affective experience from five different application scenarios (music query, news query, health query, travel query, and restaurant query). Three questions, including affection, acceptance and satisfaction, were used to measure users{\textquoteright} affective experience. All quantitative data were collected based on the E-Prime experimental platform and 21 participants took part in this study. The results showed that, as a whole, participants preferred the responses with information sources from professional organizations, while there was no significant difference between information source from internet users and no information source. In different application scenarios, the types of information sources preferred by users were different. In music query, news query, and health query scenarios, it was recommended to consider information source from professional organizations; In travel query and restaurant query scenarios, it was suggested to consider information source from internet users.",

keywords = "Information source, Response of voice interaction system, Users{\textquoteright} affective experience",

author = "Yaping Zhang and Ronggang Zhou and Yanyan Sun and Liming Zou and Huiwen Wang and Min Zhao",

note = "Publisher Copyright: {\textcopyright} Springer Nature Switzerland AG 2020.; 17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 ; Conference date: 19-07-2020 Through 24-07-2020",

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doi = "10.1007/978-3-030-49044-7\_21",

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isbn = "9783030490430",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer",

pages = "257--269",

editor = "Don Harris and Wen-Chin Li",

booktitle = "Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings",

address = "德国",

}

Zhang, Y, Zhou, R, Sun, Y, Zou, L, Wang, H & Zhao, M 2020, Whether information source should be provided in the response of voice interaction system? in D Harris & W-C Li (eds), Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12186 LNAI, Springer, pp. 257-269, 17th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, Copenhagen, Denmark, 19/07/20. https://doi.org/10.1007/978-3-030-49044-7_21

Whether information source should be provided in the response of voice interaction system? / Zhang, Yaping; Zhou, Ronggang; Sun, Yanyan et al.
Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy - 17th International Conference, EPCE 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. ed. / Don Harris; Wen-Chin Li. Springer, 2020. p. 257-269 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12186 LNAI).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review