@inproceedings{6fd9fc64522847999a901740a842ed92,
title = "UEQManager: A Non-intrusive and Real-time System for Recognizing and Managing UEQ in Multilingual Voice Assistants",
abstract = "User experience quality (UEQ) plays a critical role in multilingual intelligent voice assistant (VA), where real-time feedback directly affect interaction experience. However, current UEQ evaluation methods primarily depend on surveys, posing limitations for dynamic and user-centered adaptation. We propose a non-intrusive real-time system, UEQManager, for automated UEQ recognition and management. First, UEQManager incorporate interpretable deep learning models to predict UEQ in seven subdimensions. Second, leveraging LLM and expert focus group, we design adaptive interaction interface based on recognized UEQ states. Third, we implement integration system capable of real-time, non-intrusive UEQ recognition and management. We validate the effectiveness of UEQManager through a user testing experiment. Results reveal that UEQManager significantly outperformed baseline, yielding an average UEQ improvement of 27.29\% over baseline and demonstrating statistical significance across all subdimensions. This work contributes a proof of concept HCI system that translates webcam gaze cues into adaptive design decisions for multilingual VAs and illustrates how designers can couple interpretable sensing with proactive interaction design.",
keywords = "Adaptive Interface, Automated Recognition, Human-Centered AI, Real-time System, User Experience Quality, Voice Assistant",
author = "Entong Gao and Haisu Yuan and Hanyu Zhong and Ruiqing Yuan and Zhe Chen",
note = "Publisher Copyright: {\textcopyright} 2026 Copyright held by the owner/author(s).; 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 ; Conference date: 13-04-2026 Through 17-04-2026",
year = "2026",
month = apr,
day = "13",
doi = "10.1145/3772318.3790990",
language = "英语",
series = "Conference on Human Factors in Computing Systems - Proceedings ",
publisher = "Association for Computing Machinery ",
editor = "Nuria Oliver and Shamma, \{David A.\} and Heloisa Candello and Pablo Cesar and Pedro Lopes and Alessandro Bozzon and Thomas Kosch and Vera Liao and Xiaojuan Ma and Valentino Artizzu and Fiona Draxler and Gustavo Lopez and Reinschluessel, \{Anke V.\} and Xin Tong and \{Toups Dugas\}, \{Phoebe O.\}",
booktitle = "CHI 2026 - Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems",
address = "美国",
}