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The effect of social media on tourism destination marketing: A media-synchronicity-theory based exploration

  • Shengnan Yuan*
  • , Jinxing Hao
  • , Xiang Guan
  • , Hongqin Xu
  • *Corresponding author for this work
  • Beihang University
  • Beijing Municipal Commission of Tourism Development
  • Beijing Forestry University

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Nowadays social media are increasingly used in tourism destination marketing. In this paper, we first analyze the distinctive features of social media, i.e., Sociability, Mobility, and Purposiveness. Based on Media synchronicity theory (MST), we then redefine the marketing as a series of communication processes, and elaborate the features of social media on supporting their synchronicity with tourism destination marketing. The main objectives of this study is to explore the effects of social median on tourism destination marketing, and the study entails important theoretical and practical contributions to enhance our understanding of why social media are used in tourism destination marketing, as well as when and how they should be used.

Original languageEnglish
Title of host publication2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12
Pages473-476
Number of pages4
DOIs
StatePublished - 2012
Event2012 9th International Conference on Service Systems and Service Management, ICSSSM'12 - Shanghai, China
Duration: 2 Jul 20124 Jul 2012

Publication series

Name2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12

Conference

Conference2012 9th International Conference on Service Systems and Service Management, ICSSSM'12
Country/TerritoryChina
CityShanghai
Period2/07/124/07/12

Keywords

  • Media Synchronicity Theory
  • Mobility
  • Purposiveness
  • Sociability
  • Social Media
  • Tourism Destination Marketing

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