@inproceedings{3e8eb4b7330d46bda798aaaf26922609,
title = "Routing problem in after-sales delivery service: A model based on customer satisfaction",
abstract = "Traditional vehicle routing problem considers minimizing the total distance that vehicles travel or minimizing the total travelling time. They usually ignore the feelings of customer. With the consideration of customer satisfaction in delivery service, the objective of traditional routing problem is not the same anymore. We develop a general model to address the customer satisfaction in after-sales delivery routing problem and may inspire companies in their realistic after-sales delivery service operations.",
keywords = "After-sales service, Customer satisfaction, Delivery service, Routing problem",
author = "Qian Feng and Qiuhong Zhao",
note = "Publisher Copyright: {\textcopyright} 2019 IEEE.; 16th International Conference on Service Systems and Service Management, ICSSSM 2019 ; Conference date: 13-07-2019 Through 15-07-2019",
year = "2019",
month = jul,
doi = "10.1109/ICSSSM.2019.8887633",
language = "英语",
series = "2019 16th International Conference on Service Systems and Service Management, ICSSSM 2019",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "2019 16th International Conference on Service Systems and Service Management, ICSSSM 2019",
address = "美国",
}