TY - CHAP
T1 - Notice of Retraction
T2 - Logistics service quality evaluation on logistics park
AU - Ning, Feng
AU - Mingli, Zhang
AU - Saili, Tang
PY - 2011
Y1 - 2011
N2 - Logistics parks as infrastructures promoting modern logistics, have an extremely important role in the modern logistics system. This article firstly analyses the logistics services process of logistics parks, and finds out the elements of logistics services quality. Then, the paper designs a service quality evaluation model through analytic hierarchy process and fuzzy comprehensive evaluation methods. The evaluation model could help the enterprises to understand the logistics quality level, identify the factors affecting their level of service and problems existing in service process, and finally provide evidence for enterprises to improve operational efficiency and service quality.
AB - Logistics parks as infrastructures promoting modern logistics, have an extremely important role in the modern logistics system. This article firstly analyses the logistics services process of logistics parks, and finds out the elements of logistics services quality. Then, the paper designs a service quality evaluation model through analytic hierarchy process and fuzzy comprehensive evaluation methods. The evaluation model could help the enterprises to understand the logistics quality level, identify the factors affecting their level of service and problems existing in service process, and finally provide evidence for enterprises to improve operational efficiency and service quality.
KW - evaluation
KW - logistics parks
KW - logistics service quality
UR - https://www.scopus.com/pages/publications/79960412521
U2 - 10.1109/ICEBEG.2011.5877025
DO - 10.1109/ICEBEG.2011.5877025
M3 - 章节
AN - SCOPUS:79960412521
SN - 9781424486946
T3 - 2011 International Conference on E-Business and E-Government, ICEE2011 - Proceedings
SP - 2342
EP - 2345
BT - 2011 International Conference on E-Business and E-Government, ICEE2011 - Proceedings
PB - IEEE Computer Society
ER -