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Mobile operator's Dilemma: An exploratory study on the co-diffusion of mobile IM and desktop IM of China mobile

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The rise of mobile Instant Messaging (IM) services has been a mixed blessing for mobile operators. Mobile operators are facing critical questions that whether or not to develop operator proprietary IM service and how to develop such kind of service. This study attempts to tackle these questions by analyzing the co-diffusion patterns of the mobile IM service and the desktop IM service of China Mobile Fetion, one of the most successful IM services of mobile operators in China. Results reveal that the mobile IM service and the desktop IM service follow different diffusion patterns and the co-diffusion effects between the mobile IM service and the desktop IM service are both complementary and substitutive. Theoretical and practical implications are also discussed.

Original languageEnglish
Title of host publicationProceedings - 2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013
PublisherIEEE Computer Society
Pages250-256
Number of pages7
ISBN (Print)9780769551111
DOIs
StatePublished - 2013
Externally publishedYes
Event2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013 - Coventry, United Kingdom
Duration: 11 Sep 201313 Sep 2013

Publication series

NameProceedings - 2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013

Conference

Conference2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013
Country/TerritoryUnited Kingdom
CityCoventry
Period11/09/1313/09/13

Keywords

  • Co-diffusion
  • Instant messaging service
  • Mobile business
  • Mobile operator

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