Abstract
The concepts and functionalities of customer service management have been analysed. A novel hierarchical representation method of abstract network, logical network, is provided. The structure, attributes and computation of logical network as well as a CSM management model have been studied. An implementation prototype of CSM system is provided. At the underlying layer, CORBA (common object request broker architecture) is used as a supporting environment and for achieving representation, management, update and access of CSM-MIB. At the higher layer, customers are allowed to reassemble the physical network and generate a hierarchical logical network through methods of definition, creating and maintenance. Thereby the functionalities of CSM such as agreement, assignment, performance monitoring and reporting can be implemented.
| Original language | English |
|---|---|
| Pages (from-to) | 465-468 |
| Number of pages | 4 |
| Journal | Beijing Hangkong Hangtian Daxue Xuebao/Journal of Beijing University of Aeronautics and Astronautics |
| Volume | 27 |
| Issue number | 4 |
| State | Published - Aug 2001 |
Keywords
- Customer service management
- Distributed networks
- Logical network
- Management program
- Network control program
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