How Perceived Factors of Review Contents Influence Consumers' Purchase Decision

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Online customer review is one of the most important factors that influence customer purchase decision. Various factors of perceived value in review content will cause different impact on purchase decision. In this study, the decision tree approach was used to analyze the reviews collected from Tianmao and the purchase decision results collected from the simulation experiment system; in order to understand the impact of perceived value and its factors. The results show that the consequence of perceived risk is a negative tendency to purchase; while that of perceived benefit has a positive tendency, with a broader influence than that of perceived risk. And as expected, various factors of perceived value have different influence on the customers purchasing decision. This conclusion will instruct sellers to adjust their products factors to improve consumers satisfaction and increase their purchase rate.

Original languageEnglish
Title of host publicationProceedings - 2017 IEEE International Conference on Computational Science and Engineering and IEEE/IFIP International Conference on Embedded and Ubiquitous Computing, CSE and EUC 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages483-486
Number of pages4
ISBN (Electronic)9781538632215
DOIs
StatePublished - 8 Aug 2017
Event20th IEEE International Conference on Computational Science and Engineering and 15th IEEE/IFIP International Conference on Embedded and Ubiquitous Computing, CSE and EUC 2017 - Guangzhou, Guangdong, China
Duration: 21 Jul 201724 Jul 2017

Publication series

NameProceedings - 2017 IEEE International Conference on Computational Science and Engineering and IEEE/IFIP International Conference on Embedded and Ubiquitous Computing, CSE and EUC 2017
Volume1

Conference

Conference20th IEEE International Conference on Computational Science and Engineering and 15th IEEE/IFIP International Conference on Embedded and Ubiquitous Computing, CSE and EUC 2017
Country/TerritoryChina
CityGuangzhou, Guangdong
Period21/07/1724/07/17

Keywords

  • Decision tree
  • Perceived value
  • Purchase decision

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