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A cross-cultural study of user experience of video on demand on mobile devices

  • Na Sun
  • , Dominik Frey
  • , Robert Jin
  • , Hui Huang
  • , Zhe Chen
  • , Pei Luen Patrick Rau
  • Tsinghua University

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The objective of this study is to investigate the cross-cultural differences of user experience on mobile VOD service between Chinese and German users. The goal was to provide insight for culturally adaptive mobile VOD service design. This study focused on two aspects of user experience, which are content preference and interface preference. A questionnaire survey was conducted with 20 respondents to find out what kind of content users prefer (i.e. content preference), and a user experiment was carried out with 8 participants to explore users' preference of VOD interface on mobile devices (i.e. interface preference). The results indicated that Chinese users spend more time on videos uploaded by individual users than German users. Besides, users from both cultures prefer the interface with more literal description to interface full of pictures. At last, suggestions for VOD service providers in both cultures are provided.

Original languageEnglish
Title of host publicationCross-Cultural Design
Subtitle of host publicationCultural Differences in Everyday Life - 5th International Conference, CCD 2013, Held as Part of HCI International 2013, Proceedings
PublisherSpringer Verlag
Pages468-474
Number of pages7
EditionPART 2
ISBN (Print)9783642391361
DOIs
StatePublished - 2013
Externally publishedYes
Event5th International Conference on Cross-Cultural Design: Cultural Differences in Everyday Life, CCD 2013, Held as Part of HCI International 2013 - Las Vegas, NV, United States
Duration: 21 Jul 201326 Jul 2013

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 2
Volume8024 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference5th International Conference on Cross-Cultural Design: Cultural Differences in Everyday Life, CCD 2013, Held as Part of HCI International 2013
Country/TerritoryUnited States
CityLas Vegas, NV
Period21/07/1326/07/13

Keywords

  • Video on demand
  • mobile device
  • user experience

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